NVIQ

Word error rate tells you whether the words came through. It does not tell you whether your voice agent understood them. An agent can transcribe a call perfectly and still act on something the user never said, talk over them, or answer with confidence when it should have asked again. NVIQ is built to catch exactly that.

NVIQ evaluates the behaviours that decide whether a voice agent can be trusted in production.

Every evaluation produces findings you can work with: what failed, how severe it is, how to reproduce it and what to fix first. Critical failures are never averaged away behind a good overall number, and regressions show up between releases instead of in production.

Compare speech models, providers and versions on the same terms, whatever your stack. If a system does not support a capability, it is marked not comparable, never scored as zero, so the comparison stays fair.

Bring NVIQ into your build and release workflow, so voice quality is tested every time your agent changes rather than discovered by your users.

A self-service environment to run evaluations and dig into structured results across models, versions and configurations.

A Noct-Tech reliability audit of your speech system, with findings, severity and remediation priorities you can take to your team or your customers. It is not a legal or regulatory certification.

NVIQ is in development and will launch as a paid product, with pricing and access announced at launch. Teams building voice agents who want to hear more are invited to get in touch.